🚨 HVAC After Sales & Technical Support Engineer – Dubai, UAE 🇦🇪
A career opportunity is available for an experienced HVAC After Sales & Technical Support Engineer to join a professional team in Dubai, United Arab Emirates.
The position focuses on After Sales Service, AMC operations, preventive maintenance, technical support, troubleshooting, service partner management, and customer satisfaction across the Middle East and Africa (MEA) region.
Candidates with strong experience in HVAC systems, RAC, CAC, and VRF technologies are encouraged to apply.
📌 Job Details
- Job Title: HVAC After Sales & Technical Support Engineer
- Location: Dubai, UAE 🇦🇪
- Region: Middle East & Africa (MEA)
- Experience: Minimum 5 years
- Education: Bachelor's degree
- Industry: HVAC / Engineering / Technical Support
- Employment Area: After Sales Service & Technical Support
🔧 Key Responsibilities
The HVAC After Sales & Technical Support Engineer will be responsible for supporting service operations and ensuring effective technical support across the MEA region.
AMC Operations & Service Execution
- Manage AMC operations and service execution across the MEA region.
- Plan and oversee preventive maintenance activities to ensure optimal system performance.
- Monitor service performance and ensure effective service delivery.
HVAC Technical Support
- Provide technical support for RAC, CAC, and VRF product lines.
- Lead complex troubleshooting activities.
- Conduct root cause analysis and support the resolution of technical issues.
- Collaborate with the Head Office (HO), service partners, and customers to ensure timely and effective issue resolution.
Service Performance & Customer Satisfaction
- Monitor service performance through SLAs and KPIs.
- Track and support improvements in customer satisfaction.
- Prepare operational reports and identify opportunities for continuous improvement.
Spare Parts & Service Readiness
- Ensure the availability of spare parts to support uninterrupted service operations.
- Support new product launches by ensuring service readiness and technical compliance.
Training & Service Partner Management
- Deliver technical training to service partners.
- Conduct performance audits for service partners.
- Support service partners in maintaining required technical and service standards.
Compliance & Technical Standards
- Maintain adherence to company technical standards.
- Ensure compliance with applicable safety regulations.
- Follow established service procedures and technical requirements.
🎓 Requirements
Applicants should meet the following requirements:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related discipline.
- At least 5 years of experience in HVAC after-sales service or technical support.
- Strong technical knowledge of RAC, CAC, and VRF systems.
- Experience using CRM or Service Management systems.
- Proficiency in Microsoft Office, particularly:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
🏢 Technical Experience
This position is particularly relevant for professionals with a strong background in HVAC after-sales service and technical support.
Knowledge of RAC, CAC and VRF systems is an important part of the role, along with the ability to troubleshoot technical problems, conduct root cause analysis, coordinate with service partners and support customers.
📍 Job Location: Dubai, UAE 🇦🇪
The position is based in Dubai, United Arab Emirates, with responsibilities covering service operations across the Middle East and Africa (MEA) region.
Dubai is a major regional hub for engineering, construction, building services, HVAC, facilities management and technical support activities.
📩 How to Apply
Interested candidates can submit their updated CV by email:
📧
hrdubai@hisense.com
Applicants should ensure that their CV clearly highlights their relevant HVAC, after-sales service and technical support experience, particularly experience with RAC, CAC and VRF systems.
🌍 More International Engineering Jobs
Looking for more opportunities in HVAC, Engineering, Oil & Gas, Construction, Maintenance and Technical Support?
Visit:
www.emploi123.com
Discover more international job opportunities across the Middle East, Europe, Africa, Asia and other global markets.
❓ Frequently Asked Questions
What is the job title?
The position is for an HVAC After Sales & Technical Support Engineer.
Where is the position located?
The job is based in Dubai, UAE 🇦🇪, with responsibilities covering the MEA region.
How much experience is required?
Candidates should have at least 5 years of experience in HVAC after-sales service or technical support.
What educational background is required?
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related discipline is required.
What HVAC systems should candidates know?
Strong technical knowledge of RAC, CAC, and VRF systems is required.
Is CRM experience required?
Yes. Experience using CRM or Service Management systems is listed among the requirements.
Which Microsoft Office applications are required?
Candidates should be proficient in Excel, Word, PowerPoint and Outlook.
How can candidates apply?
Interested candidates should send their CV to:
hrdubai@hisense.com
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