Freelance Senior UX / Service Design Strategist – US 🇺🇸
AKQA is looking for a Senior UX / Service Design Strategist to join a major US pharmaceutical launch on a freelance basis.
The position is designed for a senior professional with strong experience in UX, Service Design, patient journey mapping and digital product experiences.
The successful candidate will own the patient web experience, connecting journeys across web, app, chatbot and wider patient services, while also leading two Senior Product Designers.
The opportunity is available for US-based candidates, with an ASAP start and an engagement running through the end of December.
📌 Job Details
- Position: Freelance Senior UX / Service Design Strategist
- Company: AKQA
- Location: United States 🇺🇸
- Work Arrangement: Freelance
- Candidate Requirement: US-based
- Start Date: ASAP
- Duration: Through the end of December
- Industry: Pharmaceutical / Healthcare
- Project: Major US pharma launch
- Travel: Some travel may be required
- Application Email: sarah.parvez@akqa.com
🎯 About the Role
The Senior UX / Service Design Strategist will play a key role in supporting a major pharmaceutical launch in the United States.
The position focuses on the overall patient experience, with responsibility for connecting different digital and service touchpoints.
The successful candidate will work across:
- Website experiences
- Mobile applications
- Chatbot experiences
- Wider patient services
- Patient journeys
- Digital product experiences
This is a senior-level opportunity requiring strong strategic thinking and hands-on expertise in UX and Service Design.
🧭 Key Responsibilities
Patient Experience Strategy
The Senior UX / Service Design Strategist will own the patient web experience and help ensure that the different touchpoints form a connected and coherent journey.
The role involves thinking beyond a single digital channel and understanding how web, app, chatbot and wider patient services work together.
Patient Journey Mapping
Strong experience in patient journey mapping is important for this position.
The successful candidate should be comfortable identifying user needs, mapping journeys and translating insights into improved digital and service experiences.
Digital Product Experience
The role requires a strong understanding of digital product experiences and how users interact with digital services across multiple touchpoints.
Team Leadership
The successful candidate will also be responsible for leading two Senior Product Designers, providing strategic direction and helping coordinate their work within the wider project.
👤 Candidate Profile
The ideal candidate should have strong experience in:
✔️ UX Strategy
✔️ Service Design
✔️ Patient Journey Mapping
✔️ Digital Product Experience
✔️ Multi-channel customer/patient journeys
✔️ Strategic UX thinking
✔️ Team leadership
Experience within pharmaceutical or healthcare environments is particularly desirable.
🏥 Pharma & Healthcare Experience
Experience in pharmaceutical or healthcare projects would be an advantage, particularly for candidates who have previously worked on patient-facing digital experiences.
Understanding the complexity of patient journeys and healthcare-related digital services can be highly relevant to the project.
🇺🇸 US-Based Candidates
The opportunity is specifically advertised for US-based professionals.
Candidates should therefore be based in the United States to be considered for this freelance opportunity.
✈️ Travel
The announcement indicates that some travel may be required as part of the engagement.
Candidates should therefore be comfortable with occasional travel if required by the project.
⏰ Start & Contract Duration
The position is available for an ASAP start.
The engagement is expected to continue through the end of December.
This is a freelance opportunity supporting a major US pharmaceutical launch.
📩 How to Apply
Interested and available candidates should contact:
📧
sarah.parvez@akqa.com
If you know a senior UX or Service Design professional who could be a strong fit, you can also share this opportunity with them.
🌍 Find More International Opportunities
Looking for UX, Product Design, Service Design, Technology, Healthcare or other international career opportunities?
Discover more jobs through Emploi123:
👉 www.emploi123.com
Emploi123 shares professional opportunities across the United States, Europe, Middle East, Africa, Asia and other international markets.
❓ FAQ – Senior UX / Service Design Strategist
What is the position?
The position is for a Freelance Senior UX / Service Design Strategist supporting a major US pharmaceutical launch.
Where is the position based?
The opportunity is for US-based candidates 🇺🇸.
Is this a freelance position?
Yes. The position is advertised as a freelance opportunity.
When can the successful candidate start?
The requested start is ASAP.
How long is the project?
The engagement is expected to continue through the end of December.
What type of experience is required?
Strong experience in UX, Service Design, patient journey mapping and digital product experience is sought.
Is pharmaceutical or healthcare experience required?
It is described as an ideal background rather than an absolute requirement. Experience in pharma or healthcare is particularly desirable.
Will the role involve team leadership?
Yes. The successful candidate will lead two Senior Product Designers.
Is travel required?
The announcement mentions some travel.
How can I apply?
Contact sarah.parvez@akqa.com with your relevant professional background and availability.
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🔎 SEO Information
Meta Title:
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Meta Description:
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SEO Keywords:
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