IT Service Desk Team Leader Job in London – Salary Up to £65,000
Are you an experienced IT Service Desk professional looking for your next leadership opportunity in the United Kingdom? A new IT Service Desk Team Leader position is available in London, UK, offering a permanent contract and a salary of up to £65,000 per year.
The role is suited to an experienced Service Desk Team Leader, Supervisor, or IT support professional with operational leadership experience in a busy and structured support environment.
📌 IT Service Desk Team Leader Job Details
- Position: IT Service Desk Team Leader
- Location: London, United Kingdom 🇬🇧
- Contract: Permanent
- Salary: Up to £65,000 per year
- Sector: Information Technology / IT Support
- Level: Team Leadership / Operational Management
- Application Email: lmatthews@dghrecruitment.co.uk
💻 About the IT Service Desk Team Leader Role
The successful candidate will take on an operational leadership role within a structured IT support environment.
The position requires previous experience managing or supervising Service Desk operations, together with practical knowledge of ITIL-based service management.
The role also involves monitoring service performance, workloads, ticket quality and operational dashboards to help ensure effective delivery of IT support services.
🎯 Key Requirements
Candidates should have experience and knowledge in the following areas:
Service Desk Leadership
- Previous experience as an IT Service Desk Team Leader
- Experience as a Service Desk Supervisor or in a similar operational leadership role
- Experience working within a busy and structured IT support environment
ITIL Service Management
Good practical knowledge of ITIL-based service management, including:
- Incident Management
- Service Request Management
- Major Incident Management
- Problem Management
- Knowledge Management
Service Desk Performance
The successful candidate should also have experience monitoring and managing:
- Service Desk queues
- Service levels
- Telephony performance
- Ticket quality
- Team workloads
- Operational dashboards
📊 IT Service Desk Responsibilities
Based on the requirements provided in the vacancy, the role focuses on the operational management and performance of an IT Service Desk.
Responsibilities may include monitoring service queues, reviewing service levels, managing workloads and ensuring that support tickets meet the required quality standards.
The role also requires the ability to use operational dashboards and performance information to monitor the effectiveness of the Service Desk.
The detailed list of daily responsibilities is not provided in the original announcement, so candidates should confirm the full job description directly with the recruiter.
💰 Salary and Contract
The position offers:
Salary: Up to £65,000 per year
Contract: Permanent
The original advertisement does not specify additional benefits, bonus arrangements, working hours or remote/hybrid working arrangements. Candidates should confirm these details during the recruitment process.
📍 Location: London, United Kingdom 🇬🇧
The IT Service Desk Team Leader position is based in London, UK.
London is one of Europe's major technology and business hubs, with a large market for IT support, service management and technology leadership professionals.
Candidates considering a move should confirm the exact office location and working arrangements with the recruiter.
📩 How to Apply
Professionals interested in this IT Service Desk Team Leader job in London can contact the recruiter directly.
📧 Email: lmatthews@dghrecruitment.co.uk
If you are open to a new opportunity, send your updated CV and mention your relevant Service Desk leadership and ITIL experience.
🔎 Who Should Apply?
This opportunity may be relevant to professionals currently working as:
- IT Service Desk Team Leader
- Service Desk Supervisor
- IT Support Team Leader
- Service Desk Manager
- IT Operations Team Leader
- IT Support Supervisor
Candidates should have practical experience in a structured IT support environment and be comfortable monitoring operational performance and service management processes.
❓ Frequently Asked Questions
1. What is the available position?
The vacancy is for an IT Service Desk Team Leader.
2. Where is the job located?
The position is located in London, United Kingdom 🇬🇧.
3. Is this a permanent job?
Yes. The advertisement specifies a permanent position.
4. What is the salary?
The advertised salary is up to £65,000 per year.
5. What experience is required?
Previous experience as a Service Desk Team Leader, Supervisor, or in a similar operational leadership role within a busy structured support environment is essential.
6. Is ITIL knowledge required?
Yes. Candidates should have good practical knowledge of ITIL-based service management, including Incident, Service Request, Major Incident, Problem and Knowledge Management.
7. What performance areas should candidates understand?
Experience monitoring queues, service levels, telephony performance, ticket quality, workloads and operational dashboards is required.
8. How can I apply?
Interested candidates can contact the recruiter at:
lmatthews@dghrecruitment.co.uk
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